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Home / FAQ

FAQ

Do you ship on holidays and weekends? 

Sorry, we do not ship on major holidays or over the weekend.

Orders with 2-day shipping

Please note that UPS 2-Day air shipping does not deliver on the weekends. Therefore, for any order shipped on Thursday or Friday, the delivery will not be until the respective business day of the following week.

Do you have discounts on shipping?

With the recent increase of transportation costs, we offer several discount options.

Ground discounted shipping

  • Purchase 6 – 8 bottles: 15% off shipping
  • Purchase 9 – 11 bottles: 20% off shipping
  • Purchase 12+ bottles: 25% off shipping

2-day discounted shipping

  • Purchase 6 – 11 bottles: 10% off shipping
  • Purchase 12+ bottles: 15% off shipping

 

What should I do if my wine is damaged or broken?

If your wine arrives damaged or broken, please contact us within 3 days of the order arriving. Please send us an email at OrderHelp@RisingWinesCollective.com with a description of the damages and photos. We will arrange to have your damaged item(s) replaced as soon as possible.

What do I do if the wine I ordered is incorrect?

If you have received the incorrect bottle, please send us an email to OrderHelp@risingwinescollective.com with the order number, a picture of your packing slip, and a picture of the incorrect bottle in order to send you the correct bottle.

What is your return policy?

Due to our high-quality standards during shipping, we can't ask for returns of wine bottles. We can only replace bottles if they are defective or damaged within 10 days of arrival. You may exchange the defective or damaged bottle by emailing a description to OrderHelp@risingwinescollective.com. If the wine is no longer available on the site, we will work with you to suggest a comparable replacement.

I placed an order, but my credit card hasn't been charged yet.

Your credit card may not be charged until your order has shipped. After placing an order, you may see a temporary authorization hold which validates the credit card. This temporary hold disappears after a few days and is not a permanent charge.

 Where can I find tracking information for my order? 

You can visit the My Orders section of your Account to track your order information. Please note that some carriers take up to 24 hours to update shipment information. Once your order is shipped, you will receive an email with tracking information.

Do I have to be home to receiving my shipment?

A person who is 21 years or older must be home to sign for and receive your wine shipment. You can directly work with UPS to make arrangements for your delivery in the case of a failed delivery attempt. UPS offers up to 3 delivery attempts before the package is sent back to our .

Can I cancel my order? 

Unfortunately, once an order is processed, it cannot be cancelled. If you need assistance with your order, email OrderHelp@risingwinescollective.com.

May I join more than one wine club? 

Absolutely! The Vine Curious and 2-bottle or 6-bottle Shades of Red Wine Clubs are distinctive and offer something for everyone.

Can I change wine clubs? 

Yes! You may join both clubs or switch to another wine club membership. Please note that there are specified dates where cancellation or changing a club is passed an allocation confirmation date.

Can I gift a wine club?

While you cannot gift a wine club membership, you can send an e-gift card to cover the amount of their first shipment when they sign up.

When am I billed for my club shipments, and when does it deliver?

Your wine club shipment is sent quarterly, and we will process club allocations approximately 2 weeks before a shipment. When your card is charged, you will receive an email confirmation and another confirming the shipment. A third email will confirm tracking information when the wine is on its way.

What should I expect in my wine club shipments?

Each quarterly wine club shipment is unique to the theme of the shipment and to which bottles we have procured for your enjoyment. We do not guarantee any specific brands in our shipments; however, we believe you will enjoy the wines you receive. Each shipment is curated and designed to be purposeful, with a theme and wine information, tasting notes, pairing suggestions, and more.

What is the wine club frequency?

Our wine club shipments are sent to you each quarter.

How do I access and manage my wine club member page? 

Go to My Accounts and the top right side the page and select My Dashboard in the dropdown. Then, within your dashboard, choose Wine Clubs from the menu.

How do I change the payment method for my wine club? 

Go to My Accounts and the top right side the page and select My Dashboard in the dropdown. Then, within your dashboard, choose Wine Clubs from the menu. Click the Manage button where you club is listed.

How do I cancel my wine club membership?

We’d miss you, but you may log in to your dashboard, and you can cancel your membership. Please note that any cancellation after the allocation confirmation date is not possible. You will be charged and receive that final shipment.